ChatGPT Work experienced elevated errors and latency for more than five hours
OpenAI reported elevated errors and latency in ChatGPT Work, including a period when Work mode was unavailable and users on multiple plans could not start or continue tasks.
- First observed
- Aug 31, 2026, 5:04:53 PM
- Disclosed
- Aug 31, 2026, 5:04:53 PM
- Status
- Resolved
- Confidence
- 99%
- Organization
- OpenAI
- Last reviewed
- Sep 4, 2026
Observed
Facts supported by sources
- OpenAI reported elevated errors and latency affecting ChatGPT Work, including a period when Work mode was unavailable.
- The status incident ran from 15:04 UTC to 20:28 UTC on August 31 and stated that users on multiple plans were unable to start or continue tasks during the disruption.
Assessment
Interpretation, not observation
- OpenAI did not publish a root cause on the status page reviewed for this run.
Impact
Impact
Interrupted agentic work sessions and failed task starts for affected ChatGPT users.
Response
Response
OpenAI identified the issue, applied a mitigation, monitored recovery and reported full service restoration.